Sign in to the customer portal and select the intended Hosted PBX. Check its name or billing code before editing; each PBX has separate extensions and call routes.
Choose the group type
Paging sends one-way audio to the selected phones. Intercom opens two-way audio after a compatible phone auto-answers.
- Create a group number that does not conflict with an extension or another dialing code.
- Choose the participating extensions and the required paging or intercom mode.
- Confirm that each phone’s provisioning and local settings support the requested auto-answer behavior. Registration alone does not prove that auto-answer will work.
- Save and test with two phones at a low volume before expanding the group.
Check the experience
Verify the expected one-way or two-way audio, a busy phone and a phone already on a call. Add only locations where automatic audio is appropriate; do not assume every registered device should be a group member.