Sign in to the customer portal and select the intended Hosted PBX. Check its name or billing code before editing; each PBX has separate extensions and call routes.
Create an audio file
- Choose a clear name such as “Main office — closed hours”.
- Select the supported source: upload a recording, record in the browser, record by telephone, or generate text to speech. Telephone recording can place a chargeable call.
- If conversion is offered, use it for files that are not already in a supported telephony format.
- Listen to the complete result. Check pronunciation, volume, silence and how quickly menu choices are spoken. Accept the recording after reviewing it.
- Assign the accepted audio to its IVR, queue, voicemail or call-flow destination, and save that object too.
Maintain recordings without disrupting callers
Use separate files for welcome, closed-hours, invalid-input and timeout messages. Before replacing an existing file, check which routes use it: one file may be shared by several destinations. Call the route after the change and listen to the audio that callers actually hear.