Provisioning Polycom phones

This tutorial will explain how to automatically provision your Polycom phone with our Hosted PBX system.?

Step-by-step guide

First of all, we will need the MAC address of each phone we are provisioning. You can go through the following steps to obtain it:

• Hit the "Menu" button on your Polycom phon
  
  

• Select the "Status" button,
  
  
  
  
• ...using the arrow keys:
  
  
  
  
• Now hit "Select":
  
  
  
  
• Next, go to "Network" (hit Select button)
  
  
  
  
• Then go to "Ethernet" (hit Select button)
  
  
  
  
• Make a note of the MAC address shown on your own phone:
  
  
  
  You can now hit exit about 3-4 times to return to the initial screen.
  
  
• Now login to your own HostedPBX instance and, in the left hand side menu, find the "Provisioning" menu. Click on "Phones"
  
  
  
  
• The screen that shows up will be similar to this one
  
  
  
  
• Click on the "New Phone" button and fill in the requested details (remember we asked you to write down the mac address?), select the phone model and choose an extension for each line.
  
  
  
  
• Now get back to the phone, hit the "Menu" button once more and then go through "3" , "2" succession of choices:
  
  
  
  Select option 3:
  
  
  
  Select option 2:
  
  
  
  Enter password (default for Polycoms is "456") , press "Enter":
  
  
  
  
• Choose "Admin Settings
  
  
  
  

• Choose "Network Configuration"

• In the following screen, scroll down from "DHCP Client" to "Server Menu":

  Server menu (hit Select):
  
  

  
  
  

• Edit the fields and make sure Server Type is set to "Trivial FTP" and "Server Address" is set to the HostedPBX server you are using (see below more info).
  
  
  
  As a general rule, we use the ISOCODE when naming our PBX servers.
  
  Therefore, if you are connecting to our US location , you would use https://US.mhpbx.com web address and "sus.mhpbx.com" Server Address.

  When connecting to our Brazil location you would be using https://BR.mhpbx.com web address and "sbr.mhpbx.com" Server Address
  For (S) server operations , add an extra S as shown in below table:

  Location	ISOCode	Web Address	Server Address
  North America	US	https://us.mhpbx.com	sus.mhpbx.com
  Brazil	BR	https://br.mhpbx.com	sbr.mhpbx.com
  France	FR	https://fr.mhpbx.com	sfr.mhpbx.com
  Germany	DE	https://de.mhpbx.com	sde.mhpbx.com
  England	UK	https://uk.mhpbx.com	suk.mhpbx.com
  Singapore	SG	https://sg.mhpbx.com	ssg.mhpbx.com
  Australia	AU	https://au.mhpbx.com	sau.mhpbx.com
  Japan	JP	https://jp.mhpbx.com	sjp.mhpbx.com
  South Africa	ZA	https://za.mhpbx.com	sza.mhpbx.com

• Exit and save the config. Your phone will now reboot.
  
  

  
  
  After phone reboots it will download all required config files, bootrom, firmware, etc.
  Once phone finishes booting, it should have successfully registered.

Related articles

• Page: Provisioning Cisco/Linksys SPA9XX phones
• Page: Provisioning Cisco phones
• Page: PBX intro
• Page: Conference Calls
• Page: Hunt Lists