MultiTEL

PHONE SETUP GUIDE

Provisioning Cisco/Linksys SPA9XX phones

Follow the configuration steps below for your device. Menu names and available options depend on the phone model and firmware.

Some illustrations are unavailable. If you need help with a configuration step, contact our support team.

This tutorial will explain how to provision a Cisco/Linksys SPA941, SPA942, SPA961, SPA962 phone with our Hosted PBX service.

For the purposes of this tutorial, we'll use a Cisco/Linksys SPA942 phone.

Step-by-step guide

First things first: Add your phone mac address on your PBX dashboard.

Make sure you define your phone's mac address in the provisioning dashboard, as shown in the below image:

(https://hosted.multitel.net/pbx/phones.php)

(Don't forget to select the extensions you need for each line.)

Here's the step by step phone provisioning tutorial:

  1. Power on the phone
  2. Use the "Menu" button to access the configuration settings:



  3. Choose option 14:



  4. Once phone reboots, go back to Setup and find out the phone IP address (options 9 and then 2):



  5. Open up the IP address in a web browser:



    (click on "Admin", and then on "Advanced")

  6. In the "Provisioning" tab, enter the following string (Profile Rule field):

    http://hosted.multitel.net/pbx/autoprovision/$MAC.cfg



    (Save and the phone will reboot)

    If phone does not reboot immediately, you can use the following URL to make it reboot:

    http://phone_ip_address/admin/resync

  7. Phone will boot and your extensions will show up on the screen

List of PBX server IP addresses

Please note that in the above example we used provisioning server address hosted.multitel.net". Depending on the PBX server location you use, this address might be different.
Please see below the list of IP addresses you should use for each location:

LocationISOAddressSIP Address
North AmericaUShosted.multitel.netsus.mhpbx.com
BrazilBRhosted-br.multitel.netsbr.mhpbx.com
FranceFRhosted-fr.multitel.netsfr.mhpbx.com
GermanyDEhosted-de.multitel.netsde.mhpbx.com
EnglandUKhosted-uk.multitel.netsuk.mhpbx.com
SingaporeSGhosted-sg.multitel.netssg.mhpbx.com
AustraliaAUhosted-au.multitel.netsau.mhpbx.com
JapanJPhosted-jp.multitel.netsjp.mhpbx.com
South AfricaZAhosted-za.multitel.netsza.mhpbx.com
CanadaCAhosted-ca.multitel.netsca.mhpbx.com


If unsure, or if your location is not shown here, just do a nslookup on the SIP address of the PBX server. Few examples shown below:

root@noc51:/# nslookup
> sca.mhpbx.com
Server: 4.2.2.2
Address: 4.2.2.2#53

Non-authoritative answer:
Name: sca.mhpbx.com
Address: 159.203.10.226
>
> sip.hosted-ca.multitel.net
Server: 4.2.2.2
Address: 4.2.2.2#53

Non-authoritative answer:
Name: sip.hosted-ca.multitel.net
Address: 159.203.10.226