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Provisioned address associated with the calling number

North American SIP technical overview

Bring team calling, your phone system and approved business messaging together.

Business

Production APIs for your applications and AI agents. Explore access and messaging requirements.

Developer & Automation

Calling and device-based messaging for your household. Explore personal plans and eligibility.

Personal & Family

Number, voice, messaging and API services, with onboarding for your traffic requirements.

Communications providers

A connection for every<lineBreak/>way you work and live.

Let’s build your next connection.

Your next market<lineBreak/>starts with a number.

Connect your world.<lineBreak/>On your terms.

Bring your team<lineBreak/>closer together.

CNAM, routing and switch-data services for your applications.

Number intelligence

Explore local and toll-free options, then configure your incoming calls.

Phone numbers

Extensions, groups, queues and call menus for your team.

Hosted PBX

The services behind<lineBreak/>your next conversation.

Browse the country guides, review published voice and messaging rates, and confirm the capabilities of your chosen number.

Start with the country you need

Use extensions for your team, then choose how incoming calls reach the right people. Keep routing rules, queues and menus together in your PBX configuration.

Configure extensions and destinations

See how your phone system fits together

Compare CNAM lookup options and query rates.

Production APIs for verified individuals, applications and AI agents.

Integration references and configuration guides.

Mailbox counts, storage, setup and monthly charges.

Per-number monthly pricing and service limitations.

Compare mobile service options and activation requirements.

Flat LRN rate: $0.00025 per query. No volume tiers.

Compare extension limits, monthly fees and setup charges.

Country fees and indicative transfer times.

Discuss resale, branding, traffic and commercial terms.

Country rates for numbers, calls, SMS and MMS.

Choose a service. Compare the costs.

Service capabilities

How to get started

Get help or return to the MultiTEL website.

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Discuss single-server, cabinet and private-cage colocation. Confirm location, power, connectivity and facility specifications with your quote.

Colocation services | MultiTEL

Find MultiTEL services, support and documentation.

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A mobile line for everyday calls, texts and data

Add an eligible virtual number and forward its calls and supported messages to your line.

Check your phone’s IMEI before choosing a network and plan.

Have your device IMEI ready. You can find it in your phone’s settings. The portal checks compatibility where a network supports an automated check.

Install the eSIM and activate your cellular line.

Review the plan’s included usage and any metered charges before ordering.

Use an eSIM-capable, carrier-unlocked device. If compatibility or a retail price is unavailable, contact us before placing an order.

Voice, messaging, device support and roaming depend on the selected plan. A virtual number is a separate service; its country does not establish cellular roaming coverage.

Wireless service brings a cellular line to a compatible phone through an eSIM. Choose a plan for your calling, texting and mobile-data needs, then manage the line from your MultiTEL account.

Availability and capacity vary by location. Your quote confirms the selected configuration, operating terms and charges.

Configurations to discuss for your deployment

Discuss racking, cabling, power cycling, equipment replacement, shipping and receiving. Agree the work, scheduling and charges before a technician is dispatched.

Installation date, access needs, remote-hands tasks and support expectations.

Plan the current equipment layout and room for growth. Specify the power feeds, network connections and access arrangements your deployment needs.

Port speed, committed bandwidth, IP addressing and any cross-connect requirements.

Server count, rack units, cabinet depth, equipment weight and expected expansion.

Start with your server’s dimensions, rack-unit requirements, power draw and network ports. Include any storage or network equipment that needs to sit alongside it.

Typical and maximum draw, voltage, feed requirements and power redundancy.

Your proposal sets out the allocated space, power and connectivity, recurring and setup charges, access procedures and remote-hands terms.

An eSIM is a way to install service on your phone. MultiTEL’s wireless line and travel data packages serve different needs: one supports your calling, texting and data plan; the other provides data for a trip.

Choose a plan for the domain you will host. The portal shows your account’s available plans and the amount due before you subscribe.

Create and manage mailboxes, review storage use, set forwarding and configure automatic replies.

Give each person a mailbox on your own domain. Standard plans include 10 GB per mailbox, with mailbox administration, aliases, forwarding and automatic replies in the customer portal.

Manage additional addresses and mailing-list subscribers. Control whether a list accepts messages from non-subscribers.

Standard hosted email plans — prices in USD

Use your company logo and a webmail domain under your own name. Domain and certificate setup must be completed before that address is ready for users.

You need access to your domain’s DNS and to the source mailboxes you want to migrate. Changing DNS alone does not copy existing email.

An LRN identifies the routing number associated with a telephone number. A ported number can retain its dialed number while its routing information changes. Use the result in your routing and rating workflow.

Check the API response status before using its data. Fields can be absent or empty; handle those cases in your application.

Maintain sufficient account balance and use an approved API account. Number rental, calling and other lookup services are separate charges.

Query the telephone number in international format. An ANI argument is optional for the LRN operation; it is not required for a basic lookup.

Replace the credentials and example telephone number. Keep credentials on your application server, outside public website code.

USD. One thousand queries cost $0.25; one million cost $250. The same query rate applies at every volume—there are no volume discounts.

Which number should the call use for routing?

For US business messaging, register the business identity and campaign or complete toll-free verification, then associate the approved sender with a messaging-capable number. Sender registration, consent and destination rules remain part of the service requirements.

SMS is billed per segment; longer messages can contain multiple segments. MMS is billed per message. Carrier fees and registration charges may apply separately.

Check portability, prepare the account and authorization details, then coordinate a transfer date before cancelling the current service.

Choose a country and area so people can reach you on a local number. Check whether the number supports voice, SMS and MMS; these are separate capabilities.

Give callers an eligible toll-free number for the market you serve. Rental and inbound usage vary by country and offer.

How many calls can use the relevant package at once. Channel capacity and included minutes measure different things.

Inbound and outbound rates, included minutes, overage and billing increments.

Routing a call and receiving a message use separate settings. Configure the messaging destination and approvals as well when your number supports SMS or MMS.

Supported directions, SMS segment charges, MMS charges and sender registration.

The recurring number charge and any one-time activation fee.

If nobody answers, the caller can leave a voicemail. After hours, the call goes straight to the configured closed-hours destination.

Read transcriptions and receive voicemail by email, according to your configured delivery options.

For S3 recording storage or voicemail transcription setup, <teamLink>ask our team about your workflow</teamLink>.

Bring people into a shared conversation with web and video conferencing options. Choose the appropriate service for the meeting size and devices you need.

Compare plan limits for extensions, groups, queues and voicemail

Connect supported calling workflows with your CRM. Tell us which CRM and workflow you use so we can confirm integration and setup requirements.

Use a compatible mobile app or SIP softphone for your business extension. Confirm device compatibility and calling permissions before connecting.

Use compatible SIP desk phones or a softphone. The setup guides cover extension credentials, NAT settings, forwarding and device provisioning.

Agree service charges, usage billing and how you will bill your customers. Published end-user prices do not establish a resale agreement.

Choose the customer-facing brand and decide who creates, changes and manages each service.

Define first-line customer support, technical escalation, operating hours and responsibilities for service changes.

For an initial discussion, send the services you want to offer, destinations, expected customer count and usage, your required branding and the integrations you already operate.

Identify the customer, business and traffic requirements for each service, including messaging registration where applicable.

Offer extensions, call routing, queues, conferencing and business phone features to your customers. Plan how their phone systems will be created, managed and supported.

Plan destination-based eSIM offers for your customers, including how they choose a package, install it and get help. Travel data sales will become available with the service launch.

Use a branded webmail address and company logo. Discuss mailbox volumes and resale terms alongside your customer-support model.

Use these fields when planning rating, routing and interconnection workflows. An LRN result and switch-data record answer different questions; confirm the required fields for your integration.

A travel eSIM supplies mobile data for a destination or region. Use it for maps, browsing and internet-based apps while away from home. Check the selected package’s coverage and conditions; a data package does not by itself include a cellular phone number, voice minutes or SMS.

Compare a single-country package with a regional package when your trip includes several stops. Check that every destination is included.

Follow the eSIM installation instructions and monitor available usage. Where supported, add data to the existing eSIM; some packages require a new eSIM.

Review when the package starts, its expiry and its data allowance. An unlimited offer may have daily full-speed allowances or reduced speeds.

Tell us your destinations, travel dates and expected data use. We can help you prepare for the service launch.

The exact destinations and networks listed for the package, including each stop on a multi-country trip.

The included data, any fair-use allowance, and what happens when the allowance is used.

Whether the package supports a top-up on the same eSIM or requires installing a new one.

Whether validity starts at purchase, installation or first use, as specified by the package.

Your existing line and its roaming settings are separate from the travel data eSIM. Check your phone’s dual-SIM settings before travelling.

Your phone’s eSIM compatibility, carrier-unlock status and the package’s tethering conditions.

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Requirement	Options
Space	Tower servers, 1U and 2U equipment, partial or full cabinets, and private cages.
Power	A/B feeds, UPS and generator-backed power, with the available capacity matched to your deployment.
Connectivity	Cross-connects, high-speed network ports and the bandwidth commitment you need.
Operations	Remote hands, cabling, racking, shipping and receiving, with agreed access procedures.
Environment	Controlled access, monitoring, cooling and temperature/humidity management.

Colocation services

Colocation in southeast Michigan

Single-server deployments

Cabinets and private cages

Remote hands

Plan the facilities around your equipment

Get a quote that matches the equipment

Discuss the space you need

Single server

Cabinet

Private cage